1.ABOUT THIS POLICY
1.1 We appreciate your interest in our products and services and or your visit to our website. Your privacy is
important to us and we want you to feel comfortable with how we use and share your personal information.
1.2 This policy sets out how AKS Heat Transfer Limited handles your personal information, including when
and why it is collected, used, disclosed and how it is kept secure.
1.3 You will find our contact details at the end of this policy which you can use if you have any questions,
including how to update or access your personal information or to make a complaint.
1.4 This policy may change, so please check this page from time to time to ensure that you ’ re happy with
any changes. Please see further Changes to this policy in Section 8.
1.5 This policy was created on 24th April 2018.
2.WHO WE ARE
2.1 AKS Heat Transfer is a Limited Company in the UK. Whenever you deal with AKS, the personal information
you have given out will be controlled by AKS which will decide why and how your personal information is
2.2 Where this policy refers to “ we ” , “ our ” , “ us ” or AKS below, unless it mentions otherwise, it ’ s
referring to AKS Heat Transfer Limited.
3.HOW AND WHAT PERSONAL INFORMATION WE COLLECT
3.1 We may collect and process the following personal information about you
Personal information you give to us: This is information about you that you give to us by entering information
via phone, email or otherwise and is provided entirely voluntarily. The information you give to us includes
your name, contact details ( such as phone number, email address and address) , enquiry details and your
opinion of our products.
3.2 Please see further how we use your personal information in Section 4 for details of the purposes for
which we use the personal information we obtain from these sources and the legal basis on which we rely to
process that information. The remaining provisions of this policy also apply to any personal information we
obtain from these sources.
4.HOW WE USE YOUR PERSONAL INFORMATION
4.1 Where you have provided CONSENT
We may use and process your personal information where you have consented for us to do so for the following
– Where you have requested a call back;
– to supply material you have specifically requested from us;
– to contact you via email
4.2 You may withdraw your consent for us to use your information in any of these ways at any time. Please
see Withdrawing your consent in Section 7.4 for further details.
4.3 Where it is in your VITAL INTEREST
We may use your personal information to contact you if there are any urgent safety or product recall notices
to communicate to you or where we otherwise reasonably believe that the processing of your personal information
will prevent or reduce any potential harm to you. It is in your vital interests for us to use your personal
information in this way.
4.4 Where there is a LEGITIMATE INTEREST
We may use and process your personal information where it is necessary for us to pursue our legitimate interests
as a business for the following purposes:
– for the prevention of fraud and other criminal activities;
– to undertake credit checks for finance;
– to correspond and communicate with you;
– to create a better understanding of you as a customer or visitor;
– for network and information security in order for us to take steps to protect your information against loss or
damage, theft or unauthorised access;
– to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings; and
– for general administration including managing your queries, complaints, or claims.
5.OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION
5.1 Our suppliers and service providers
We may disclose your information to our third party service providers, agents, subcontractors and other organisations
for the purposes of providing services to us or directly to you on our behalf.
When we use third party service providers, we only disclose to them any personal information that is necessary
for them to provide their service and we have a contract in place that requires them to keep your information
secure and not to use it other than in accordance with our specific instructions.
5.2 Other ways we may share your personal information
We may transfer your personal information to a third party in order to comply with any legal obligation, to detect
or report a crime, or to protect the rights, property or safety of our visitors and customers.
However, we will always take steps with the aim of ensuring that your privacy rights continue to be protected.
6.HOW LONG WE KEEP INFORMATION FOR
6.1 If we collect your personal information, the length of time we retain it is determined by a number of factors
including the purpose for which we use that information and our obligations under other laws.
6.2 We do not retain personal information in an identifiable format for longer than is necessary.
6.3 We may need your personal information to establish, bring or defend legal claims, in which case we will
retain your personal information for 7 years after the last occasion on which we have used your personal information
in one of the ways specified in how we use your personal information in Section 4.
6.4 The only exceptions to this are where:
the law requires us to hold your personal information for a longer period, or delete it sooner; and
you exercise your right to have the information erased ( where it applies ) and we do not need to hold it
in connection with any of the reasons permitted in this section 6, or because we are required under the law
( s ee further Erasing your personal information or restricting its processing in Section 7.6 )
7.1 Your ‘ data subject ’ rights:
You have a number of rights in relation to your personal information under data protection law. In relation to
certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to
search for your personal information. Except in rare cases, we will respond to you within 30 days after we
have received this information or, where no such information is required, after we have received your request.
7.2 Accessing your personal information
You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at
the address at the end of this policy. We may not provide you with a copy of your personal information if this
concerns other individuals or we have another lawful reason to withhold that information.
7.3 Correcting and updating your personal information
Your personal information can be updated at any time by phone, email or letter. If you wish to update personal
information that we hold as a result of a transaction or communication not concerning the website, you
can request a review by emailing or writing to us at the address as the end of this policy.
7.4 Withdrawing your consent
Where we rely on your consent as the legal basis for processing your personal information, as set out under
how we use your personal information in Section 4, you may withdraw your consent at any time by contacting
us using the details at the end of this policy. If you would like to withdraw your consent to receiving any
direct marketing to which you previously opted-in, you can also do so by email or letter. If you withdraw your
consent, our use of your personal information before you withdraw is still lawful.
7.5 Objecting to our use of your personal information and automated decisions made about you. Where we rely on our legitimate business interests as the legal basis for processing your personal information
for any purpose ( s ) , as outlined under how we use your personal information in Section 4, you may
object to us using your personal information for these purposes by emailing or writing to us at the address at
the end of this policy. Except for the purposes for which we are sure we can continue to process your personal
information, we will temporarily stop processing your personal information in line with your objection
until we have investigated the matter. If we agree that your objection is justified in accordance with your
rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise
, we will provide you with our justification as to why we need to continue using your data.
7.6 Erasing your personal information or restricting its processing certain circumstances, you may ask for your personal information to be removed from our systems by
emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows
us to use your personal information for longer, we will make reasonable efforts to comply with your request.
You may also ask us to restrict processing your personal information in the following situations:
where you believe it is unlawful for us to do so,
you have objected to its use and our investigation is pending or you require us to keep it in connection with
In these situations, we may only process your personal information whilst its processing is restricted if we
have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of
another individual or company or in connection with legal proceedings.
7.7 Complaining to the UK data protection regulator
You have the right to complain to the Information Commissioners Office ( ICO ) if you are concerned about
the way we have processed your personal information. Please visit the ICO ’ s website for further details.
8.CHANGES TO THIS POLICY
We may review this policy from time to time and any changes will be notified to you by posting an updated
version on our website and/or by contacting you by email. Any changes will take effect 7 days after the date
of our email or the date on which we post the modified terms on our website, whichever is the earlier. We
recommend you regularly check for changes and review this policy when you visit our website. If you do not
agree with any aspect of the updated policy, you must promptly notify us and cease using our services.
If you have any questions, suggestions or complaints about the processing of your personal information or
wish to contact us to amend/update your marketing please contact us using the details below.
AKS Heat Transfer Ltd
Unit 25B, Orgreave Crescent
Dorehouse Ind Est
Sheffield, S13 9NQ